Managing Conflict

Gestion des conflits


Effective conflict management is measured by the ability to reach a compromise, to clearly present a mutually beneficial solution for the litigants. Learn to anticipate and act.

Target audience

Coordinators, supervisors, middle and senior managers.


  • Better understand the importance of a fast response to a potential or existing conflict;
  • Adopt attitudes and behaviours to prevent the rise of conflicts;
  • Distinguish between a constructive and a destructive conflict;
  • Resolve various types of organizational conflict;
  • Implement steps to resolve conflicts at work;
  • Better understand reactions to conflicts to be resolved;
  • Improve relationships with teammates and/or teams;
  • Develop an action plan to put the course content into practice.


2 jours.

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