Customer loyalty is crucial and involves the accountability of all employees who deal with it. It is important to create a comprehensive strategy for the service that the organization wants to deliver to its customers to create loyalty and facilitate resales.
Customer service representatives, senior and middle managers.
Having good customer service is an integral part of the business and one that affects the most important company objectives, such as customer satisfaction, loyalty, retention, purchase of options [or upselling], referrals, etc. In light of these business implications, there is continuous pressure on businesses to improve customer perception of their services. It is important to note that removing the main irritants, even if they are clearly identified, and improving the customer experience necessarily entail a financial investment, corporate engagement, a clear and well-communicated strategy, monitoring and constant assessment of the parameters. All of this must become an integral part of a well-structured strategic project.
SIM is a training institution recognized and accredited by Emploi-Québec (Certificate of Registration #0020084). Your training costs are eligible as training activity in the calculation connected with Bill-90.
Our courses for managers are regarded as continuing education units by most professional associations.
Our business management courses are generally eligible for a grant from Emploi-Québec. Please check with your local Emploi-Québec councillor.
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